Question 1

What is a CRM pipeline and how does systeme.io help me manage it?

Accepted Answer

A CRM pipeline is a visual representation of your sales process, showing every deal you are working on and where it stands. systeme.io's CRM uses a Kanban board format where each column is a stage (e.g., Lead, Qualified, Proposal, Closed). You drag deal cards between stages, add contact notes, and set up automation rules to move cards automatically when a contact takes a specific action. Because the CRM is built into systeme.io, deal contacts are the same contacts in your email lists and automation workflows, no syncing required.

Question 2

How do I create and customize CRM pipelines in systeme.io?

Accepted Answer

Go to CRM in your systeme.io dashboard and click "Create a pipeline." Name your stages to match your sales process and add as many columns as you need. You can create multiple pipelines for different products or services. Deals are added manually or automatically — for example, an automation rule can create a new deal card when a contact submits a form or starts a free trial. Each deal card stores the contact's email, notes, and activity history.

Question 3

Can I automate follow-ups and tasks in the systeme.io CRM pipeline?

Accepted Answer

Yes. Automation rules in systeme.io can move deal cards between pipeline stages, send emails, add tags, or trigger other actions based on contact behavior. For example: when a contact books a call (trigger), the system moves their deal card to "Demo Booked" and sends a confirmation email automatically. This removes the need to manually update the pipeline or remember to follow up.

Question 4

Is systeme.io CRM really free and what are the limitations of the free plan?

Accepted Answer

Yes, the CRM pipeline feature is included on the free plan at no cost. You can create pipelines, add deals, move contacts between stages, add notes, and set up basic automation rules. The free plan limits your total contacts to 2,000, which also applies to CRM contacts. If you need more than 2,000 contacts in your CRM, the Startup plan ($17/month) supports 5,000.

Question 5

How can I migrate my deals and contacts from another CRM into systeme.io?

Accepted Answer

Export your contacts from your current CRM as a CSV file and import them into systeme.io under Contacts. Map fields like name, email, phone, and any custom data. Then manually create your pipeline stages in systeme.io and move contacts into the appropriate stage. For large migrations, the systeme.io support team can help, contact them after signing up for the Unlimited or annual plan.

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