How to Cancel your Squarespace Account

Because we all like trying new things and prefer to keep our options open, it’s important that you, as the customer, have the power to decide when you want to cancel your subscription.

1. How do I cancel my Squarespace account?

There are two ways to go about canceling your subscription:

You can choose to cancel your subscription immediately which takes your site offline. A word of caution - this function does exactly what it says. It cancels and removes your site.
Disable the auto-renew feature. This method will make sure that your site expires on the date you have selected.

1.1. What are the steps to cancel my subscription?

Head over to the Squarespace website and follow the simple steps listed below to cancel your subscription quickly:

In the Home Menu click on Settings, then click on Billing & Account
Click on Billing
Under Subscriptions, click on your site subscription
This will say Website or Commerce, depending on your plan
Once you’re done, you're all set to go

1.2. Take note before you cancel!

Before we get to the goodbye part, the system will display all of the other active subscriptions that you currently have.

These included things like domains that you have bought or purchased or transferred to Squarespace.

Active subscriptions also include Email Campaigns, Scheduling, and G-Suite.

After you click on cancel, your Account Dashboard displays the number of subscriptions that are still active on your account.

On that note.

The active subscriptions mentioned above are totally different from your website.

You’re going to have to cancel all of them individually if you want them removed.

They don’t cancel automatically.

1.3. What to know before you go...

Once you hit cancel, your subscription is immediately stopped, and your site, content, and online store are all removed.

Your content will be deleted 30 days after you terminate your site, so don’t forget to export everything so that it’s ready to be uploaded to its new home.

Still looking for “the one?”

Take a look at what systeme.io has to offer, it could just be the right fit for you.

Disabling auto-renew ensures that your subscription expires at the end of your current billing cycle, minimizing the chance that you’ll get a nasty surprise on your credit card statement.

Auto-renew is recommended if you still need some time to test out the waters and aren't yet ready for a full-time commitment.

1.4. Will Squarespace keep my site or store content in case I come back?

Worried about unauthorized subscriptions coming off of your credit card?

Avoid future billing faux pau’s by using the steps listed below to disable the auto-renew feature.

1.5. What steps do I follow to disable auto-renew?

In the menu on the Homepage, click on Settings, then click on Billing & Account
Click on Billing
Under Subscriptions, click on Website or Store, depending on your plan
Uncheck Auto-Renew
Click on Save to and voila! Auto-renew will now be disabled, and Billing & Account be billed

When a subscription is canceled, expires, or if your trial ends, your site will be offline.

Don’t stress — your content won't be deleted immediately, and it can still be recovered within 30 days after canceling.

If you prefer a clean break and want to permanently delete your site and content, head over to their troubleshooting page for more in-depth info.

2. Cancelling a Squarespace Domain

2.1. How do I cancel my Squarespace domain?

If you registered the domain within the past five days, you can completely cancel it. No-fuss!
If you’ve been registered for five days or more, you can disable auto-renew which will set your domain to expire at the next billing date
If you’re a tech buff, simply disconnect the domain by editing its DNS settings

2.2. What happens to my Domain if I delete my Squarespace site?

If you delete your Squarespace site, you'll have the option to allow your domain to expire or the ability to renew your domain for an annual fee.

If you decide on a renewal, you'll continue to manage the domain through Squarespace.

If you’d prefer to move your site to a different provider, make sure that you have your domain transferred to your new provider.

2.3. What alternatives are there to Squarespace?

Help, I'm lost!

Where do I go and who do I choose?

It can be daunting to make a decision when there are many great products on the market, all promising you the world.

systeme.io logo

If you're looking for a fresh start and are open to suggestions, mosey on over to systeme.io and take a look at our offering.

As a one-stop-business shop, we’ll give you all of the features you need to run an online business under the same roof.

Yes, everything you need is in one place.

2.4. Can I transfer my Squarespace Domain?

Do you have a Squarespace Domain and no longer need it?

If this is the case, you can either cancel your domain or set it to expire.

Doing so stops any future payments from coming off your account, giving you peace of mind.

FYI — Your options depend on when you registered the domain:

Yes, you can!

To transfer your Squarespace domain, you must first unlock it from within your site.

Don’t forget, if you want to close your Squarespace site completely (as in check you later alligator), you’ll need to cancel all your services separately.

3. Canceling a Squarespace Free Trial

3.1. What happens after my Squarespace free-trial ends?

Once your free trial ends, your site won’t be public anymore and your content will be marked for permanent deletion.

Depending on how much time passes after the expiration of your free trial, you can upgrade to paid services and continue where you left off.

Sometimes, 14 days is just not enough time to decide whether or not the product is what you're looking for. In this case, ask for a trial extension and get seven more days to figure it out.

3.2. How do I cancel a Squarespace free trial?

Your free trial automatically expires after 14 days, and you’ll also get the choice of deleting your trial before it's over. If necessary, you can cancel an expired trial.

When you cancel a trial, visitors won't be able to see your website. Your site will remain in your Squarespace account until it’s removed from the system.

Making the right decision can be a tough job, so this is a good option if you want to sleep on it and come back later.

It's not possible to remove a credit card on file without replacing it with a new one. Should you find yourself in this tricky situation, contact support and request that your details be removed from the system.

3.3. How do I reverse a payment that has come off my bank account from Squarespace?

An automatic refund will take place when you cancel an annual subscription, provided that it’s within 14 days.

If your website is set to auto-renew, contact support who'll advise you on what needs to happen to get your money back.

It’s not personal, it's business. Refunds are not offered on annual plans where the 14-day period has lapsed.

4. What can I use instead of Squarespace?

It can be a time-consuming and frustrating experience having to scout around for new products and services.

On the daily, hundreds of products and services are being added to an ever-growing list, and you might find yourself crying out — "Where do I even start?"

4.1. Is systeme.io a good alternative to Squarespace?

Absolutely!

Systeme.io was developed to combine all the tools you need to run a successful online business in one spot

Eliminating the need for complex integrations or expensive subscriptions that chomp away your bottom line.

4.2. Can systeme.io replace Squarespace?

Without a doubt.

Systeme.io is a robust and reliable marketing platform that'll help you accomplish what you need to get done.

As a systeme.io customer, you can run your entire business in one place, without overcomplicating things with different software packages and plug-ins.

Run your business like systeme.io runs its platform.

A one-stop-shop!

systeme.io's dashboard

4.3. Why should I sign-up with systeme.io?

After signing up with systeme.io you won’t have the added headache of paying for several platforms to get what you need.

Everything is done for you for a small monthly fee — making life easier so that you can focus on running a successful enterprise.

Systeme.io is one of the easiest ways to launch and scale your online business confidently and effortlessly.

We've helped many businesses across the globe to change for the better.

Create a free systeme.io account today and change your business for the better