Cancel Shopify in 5 Easy Steps

Cancel Shopify

Although Shopify is used by over 1 million people across the world, it might not be the right platform for you. 

Maybe you want to shut down your account completely, or just put it on hold while you focus on something else. 

In this article, I’ll show you exactly how to do both of these, and give you some alternatives that will suit you better! 

1. Closing Your Account

1.1. Things to Know Before You Cancel 

Now, before we get into the details of how to cancel your account, there are some changes you’ll need to put into action. 

➔ Pay outstanding charges

  • Make sure that you’ve paid any bills that are due to avoid being billed after you close your store. 

➔ Cancel your subscriptions with third-party apps. 

  • If any third-party apps have your billing information, be sure to cancel your subscription with them so that you don’t keep getting billed. 
  • Make sure you unsubscribe or cancel, not just uninstall the app. 

➔ Transfer or remove your custom domain. 

  • If you bought your custom domain through Shopify, you can transfer it to another platform. 
  • If you bought it through a third-party, you should remove it from your store. Be sure to do this before closing your store, or else you might not be able to use your domain on another platform. 

➔ Save your bills and store information by exporting files and billing history. 

If you ever want to re-open your store, you’ll have to register again but you can’t use the same store name or domain.  

There’s another option besides closing or pausing it. You can sell it on Shopify’s Exchange Marketplace

Note that there are no refunds for canceling your account. If you cancel during your free trial period, you won’t be charged.  

1.2. How to Close Your Account 

If you’ve decided that you want to permanently close your store, I’ll walk you through the steps to close your account. 

Close Your Shopify Account
  • Step 1: Log in to your account
  • Step 2: Go to Settings, then select ‘Plans and Permissions’ 
  • Step 3: Under store status, select ‘sell or close store’
  • Step 4: Select ‘close store
  • Step 5: From a drop-down menu, choose a reason for closing your store and then select ‘close store’ 

2. Pausing Your Account  

Instead of closing your account completely, you have the option to pause it if you’re not sure about shutting it down or if you need to close it temporarily. 

Shopify gives you two pause plans: one if you want to continue working on your store, and one if you want to step away. 

The Pause and Build Plan: A suitable option if you have a seasonal store or if your store is only open for certain periods. 

  • With this plan, you can access your products, but your checkout will be disabled. So customers can view your products but not purchase. 
  • You’ll pay a reduced subscription fee. 

The Pause Plan: Suitable if you need to focus on something else for a while. Your store will be closed for 3 months. 

  • You won’t have access to your admin or products
  • When customers visit your store, they’ll see a message saying the store is temporarily closed. 
  • You can use email marketing to let your visitors know when your store will be up and running again. 
  • You’ll need to cancel your third-party apps as they won’t pause automatically. 
  • There is no subscription fee for this plan. 

2.1. How to Pause Your Account 

Here are the steps to follow for the Pause and Build Plan

  • Step 1: Log in to your account
  • Step 2: Go to Settings, then select ‘Plans and Permissions’ 
  • Step 3: Under store status, select ‘Pause and Build’ 
  • Step 4: Review changes and click on ‘confirm changes’ 

Here are the steps to follow for the Pause Plan

  • Step 1: Log in to your account
  • Step 2: Go to Settings, then select ‘Plans and Permissions’ 
  • Step 3: Under store status, select ‘Pause’ 
  • Step 4: Write a message for your store visitors and submit

2.2. Re-open Account After Pausing 

Re-open your store by logging in to your account and changing your plan

Once you choose a new plan you can start selling again.

If you decide not to reopen within 3 months you’ll be upgraded to the Pause and Build Plan

This will allow to you access your admin and work on your store without opening to the public. 

Here are the steps to follow to re-open your account:

  • Step 1: Log in to your account 
  • Step 2: Go to Settings, then select ‘Plans and permissions
  • Step 3: Under plan details, choose ‘Select a plan
  • Step 4: Choose a pricing plan

Now that you know how to cancel your account, I’ll show you some alternatives that could work for you. 

3. Shopify Alternatives  

3.1. logo logo is an all-in-one marketing platform that allows you to manage every aspect of your business in one place. 

Not only can you sell physical products on your site through dropshipping, but you can specialize in selling online courses, hosting evergreen webinars, and so much more

The great thing about is that you have access to sales funnels

You can create them and automate them, making it easy to manage your sales.

You can also build landing pages and your website through’s dashboard’s dashboard

You can access all of these features for free, forever through our Freemium Plan

  • 3 sales funnels
  • Marketing automation 
  • Unlimited emails with 1,000 contacts
  • 1 membership site with unlimited members 
  • 1 blog
  • Affiliate marketing
  • Integrations with PayPal and Stripe
  • 1-click upsells, downsells, and order bumps is a great alternative to Shopify. 

Especially if you’re looking for a platform that encompasses all the features you need to run an online business at an affordable price

3.2. Wix 

Wix logo

Wix logo

Wix is known for being an affordable, easy-to-use website builder. Its drag-and-drop editor makes it simple for anyone to navigate. 

With design features like templates, animation, fonts, and more, you’ll be able to create a professional website. 

Other great features include email marketing, analytics, and custom domains.

Besides hosting your online store, you can sell music, manage photography, and upload videos

Wix’s homepage

Wix’s homepage 

You can manage your website, which has built-in SEO, through Wix’s app market. 

For just $17/month, you’ll get these features with the eCommerce Basic plan: 

  • Free domain for 1 year 
  • Wix ads can be removed
  • 20GB storage
  • Sales analytics and reports
  • Visitor analytics app 
  • Site booster app
  • Unlimited bandwidth 
  • 5 video hours 
  • $75 ad vouchers

Wix is well suited for small businesses that have recently started selling online. 

It’s an excellent alternative if you aren’t looking for all the extra eCommerce and sales features. 

3.3. Squarespace

Squarespace logo

Squarespace logo

Like Wix, Squarespace is known for its templates that allow you to create a beautifully designed website.

Besides a website, you can create a portfolio, a blog, and of course, host your online store

You can also sell music, ebooks, and other digital products. 

Email marketing, built-in SEO tools, and in-depth analytics are some of the business-oriented features you’ll have access to.

Squarespace’s feature page

Squarespace’s feature page

For only $26/month, you’ll get the following features: 

  • Templates for any need
  • Unlimited storage and bandwidth 
  • SEO features
  • Third-party extensions
  • Integrations 
  • Sell unlimited products
  • Fully integrated eCommerce 
  • Analytics 
  • Unlimited contributors 

Squarespace is another affordable, design-oriented platform

It’s a fitting alternative to Shopify for business owners who have a visually focused business.  

3.4. Shopify Pros and Cons 

Shopify logo

Shopify logo

I’m going to review some of the main reasons why people stick with Shopify, and why some decide it’s not the platform for them. 


  • The Shopify App Store gives you access to many third-party integrations, so you’ll be able to find what you need if they can’t offer it to you.  
  • Their interface is simple and user-friendly.
  • Shopify has an extensive list of features, including customizing your store, unlimited products, SEO tools, and analytics. 
  • There’s an array of templates to choose from. 


  • The payment system works through Shopify Payments, which is only available in 13 countries. You have to pay an additional fee to use a  third-party payment provider.
  • Shopify Shipping is not available in a lot of countries, meaning you’ll need to pay extra for shipping.
  • It’s challenging and costly to set up a multilingual store
  • Creating quality content for your site is also a challenge because the focus is on eCommerce. 
  • Although the main pricing plans start at $29/month, you’ll need to pay more for add-ons, third-party payment providers, and shipping.

4. Conclusion 

If you want to step away from Shopify for a while, consider one of the Pause plans. 

If you’ve decided that Shopify isn’t for you, close your account and consider one of the affordable alternatives mentioned. 

For an all-in-one marketing and sales platform with several extra features, consider 

For a design-focused platform with some eCommerce features, consider Wix or Squarespace

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