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Omnisend is an email and marketing automation platform that helps you make your marketing messages relevant — by sending personalized messages to your audience via email, SMS, or other marketing channels.
In this in-depth Omnisend review, we reveal what this email marketing automation tool can do for you and how much it costs.
We’ll also present to you some alternatives (or competitors) to help you decide whether Omnisend is the best ecommerce platform for you.
Let's get started.
Shall we?
Omnisend logo
Omnisend originally started as Soundest in 2014 and was founded by Justas Kriukas and Rytis Lauris (Omnisend’s CEO).
Three years later, the number of customers grew and so did business.
Soundest soon expanded from a traditional email service provider to Omnisend — an omnichannel marketing automation platform.
With a goal to make marketing relevant, Omnisend has since helped ecommerce marketers build lasting relationships with their customers by sending timely messages to the right people, using the right channels.
You might be asking: Can Omnisend’s features transform my business?
With Omnisend’s feature-set, you can:
If you're looking for a tool to grow your sales using ecommerce-related email and SMS marketing, Omnisend might be a good fit for you.
Although the Omnisend platform automates the process of engaging, converting, and reactivating your ecommerce customers, it, however, has its fair share of drawbacks.
But do they outweigh Omnisend’s benefits?
Read on to find out.
Let's take a deeper look at the upsides and downsides of Omnisend, based on real customer reviews.
Pros
Cons
Still hesitant about switching to Omnisend?
If so, then let’s delve deeper into Omnisend’s key features to help inform your buying decision.
To help you see what the Omnisend platform can do for you or how it can benefit your online business, we’ve compiled (in great detail) a comprehensive list of key features.
Creating powerful and stunning emails increases conversions by up to 40%, which ultimately, boosts sales and grows your online business.
What this means is that the way your emails look on-screen determines whether they’ll convert your visitors into potential buyers or not.
Omnisend took that into account when creating its email marketing tool.
The platform lets you send personalized email campaigns using its multiple email marketing features, including the following:
Omnisend’s library of email templates lets you create emails fast.
The platform also allows you to customize each template to fit your brand and marketing campaigns.
Omnisend’s email templates
When running an ecommerce business, you need more than generic email newsletters. You need to build shoppable emails, fast.
Omnisend’s drag-and-drop content editor
Omnisend’s content editor makes it easier to create marketing campaigns (with content blocks featuring a product picker, unique discount codes, scratch cards, etc ) tailored specifically for ecommerce.
You don’t need to shout “Sale” every time you want to increase email open rates and sales. This Omnisend feature can help with that.
Omnisend’s email campaign optimization tool
To better understand how your audience is engaging with your emails or how many sales your email campaigns are bringing in, you need to track your campaigns’ performance. Omnisend delivers in this area as well.
Omnisend’s campaign reports tool
With the campaign reports tool, Omnisend keeps tabs on your email campaigns’ performance while tracking sales.
To put it another way, it spots your best-performing emails (using campaign click maps, campaign reports, etc).
In addition to its email marketing features, specifically designed to send easy-on-the-eye personalized messages, the Omnisend platform also comes with marketing automation capabilities.
Marketing automation
Want to drive your sales on autopilot across multiple messaging channels?
Then you need an ecommerce-focused automation platform.
Omnisend’s email marketing automation tool is designed to achieve this goal through its robust automation feature-set.
With this feature, you can create multiple channels (or omnichannel workflows) and combine them to reach customers on their preferred channels — think web push notifications, SMS, or email.
Omnisend’s SMS marketing automation functionality
This feature helps provide customers with a more personalized experience.
The best part is that Omnisend comes with multiple pre-built workflows to help you save time when creating different email messages:
Like other ecommerce automation platforms, Omnisend lets you optimize and boost your bottom line, using varying optimization features:
When choosing an email marketing tool to improve your marketing efforts, it’s important to do your homework and really test everything, including its ability to build signup forms.
Without great popups and signup forms, it's almost impossible to capture and convert your online store visitors into prospective buyers.
Omnisend boasts a variety of built-in signup forms to help you collect more subscribers and instantly start engaging them through automated email and SMS messages.
Omnisend’s curated signup forms
The Omnisend platform literally lets you choose your own way of growing your email list by providing a different range of pre-made forms:
As you seamlessly capture your visitors, others will abandon the journey along the way and fall through the cracks.
It happens.
But don’t worry.
To capture abandoning online visitors, Omnisend also lets you create exit-intent popups.
They’re specifically designed to decrease bounce rates and reduce checkout abandonment rates.
Omnisend’s exit-intent popups
Popups and signup forms are great. But if you’re after creating a more consistent and personalized experience for your customers, you might want to integrate your SMS messages right next to your emails.
SMS campaigns can generate a successful return-on-investment (ROI) of up to 50% — especially when combined with other popular messaging channels, such as social media and email.
The Omnisend team couldn’t imagine a world without SMS marketing, and for this reason, they integrated SMS into their platform.
As a fully integrated channel, you can now choose to seamlessly include SMS in your email marketing automation.
Alternatively, you can also use SMS for one-off campaigns:
Omnisend’s SMS for campaigns functionality
Imagine how quickly you can reach your mobile audience with any of these messages delivered right into their pocket, at the right time!
Before you access this feature, it's worth noting that Omnisend charges for sending SMS messages depending on the plan you subscribe to:
Customers can subscribe to receive SMS credits on any of the above plans.
Can some bonus features sway you in one direction or another?
Omnisend has extra email marketing features for those businesses with different marketing needs.
Here’s a table with Omnisend’s bonus features that might help you decide whether the platform is a better fit for you
These Omnisend extra features won’t appeal to your needs, especially if they don't align with your goals.
As such, set clearly defined and not overly complicated goals to help establish your marketing strategy.
Before you choose Omnisend for your marketing campaigns, you need to ask: How much will this email marketing tool cost?
Omnisend’s pricing plans
Omnisend’s pricing model varies depending on your number of contacts.
So, these plans might come in handy for newer and smaller businesses.
Notably, Omnisend comes with 3 pricing options:
Omnisend’s Free plan comes with no time restrictions, making it easier to use, and also includes some of the following features:
If you want to test-drive Omnisend’s emailing features, the platform’s free plan comes with 500 emails and unlimited contacts.
But once you exceed this limit, you’ll need to upgrade to a paid plan.
Overall, Omnisend’s free plan isn’t entirely free and, ultimately, not ideal for those wanting to start a business online.
Now let’s look at some of the notable email marketing tools giving the Omnisend platform a run for its money.
Omnisend promises to help grow your business without compromise, using its ecommerce marketing automation platform.
However, it’s not the end-all, be-all of email marketing tools.
There are other more affordable email marketing platforms out there with the same automation workflow functionality, which can help greatly improve your marketing strategy.
One of the best Omnisend alternatives is systeme.io.
Here’s why:
There are other Omnisend alternatives, such as Mailchimp and Klaviyo (more of this in a short while).
But first, let's see what tips the scales in systeme.io’s favor.
As mentioned, there are plenty of other email marketing platforms out there, but the cream rises to the top.
systeme.io logo
Systeme.io can jumpstart your marketing with fast and easy emailing features and integrate your email list with your websites and funnels.
But it does more than that.
The real kicker is that when it comes to email marketing features, our all-in-one platform delivers in spades.
Here’s how:
Systeme.io is easily one of the simplest and most affordable platforms to use for your marketing.
It even offers features that are often overlooked by some of its highly-priced competitors such as deadline funnels.
But don’t take our word for it.
You can see for yourself why people prefer systeme.io.
If your goal is to start growing your email list and set up email campaigns without breaking a sweat, systeme.io is definitely for you.
As a landmark tool that’s incredibly user-friendly, you'd expect to pay more than what Omnisend charges its users to launch marketing campaigns — not with systeme.io!
So, how much does our marketing platform cost?
systeme.io’s pricing model
Before we crunch the numbers, it’s worth noting that all our plans (including our Forever-Free plan) come with the following features:
If this doesn’t tickle your fancy, we don’t know what will.
Back to the pricing plans.
Systeme.io comes with 4 scalable monthly pricing options:
No need to pay expensive fees for an ordinary email service provider with clunky integrations — you can start using systeme.io completely free of charge (we won’t even ask for your credit card details).
When you’re ready to start an ecommerce business, choose systeme.io.
Can Mailchimp also outshine Omnisend? Let’s find out.
Mailchimp logo
Mailchimp is an email marketing platform designed specifically for content creators and ecommerce businesses.
This platform does most of the things you’d expect it to do (create landing pages, social posts, send emails, etc) but it’s limited on tools that help users solve more specific needs.
Also, Mailchimp might not scale your business growth the way you need it to because it largely targets small businesses.
That’s obviously a deal-breaker for any online business owners looking to grow and scale their business in the (not so distant) future.
However, with the Mailchimp feature-set, you can:
If you’re looking to build your brand, connect with customers, and grow your small business, Mailchimp might be the right fit for you.
Does Mailchimp provide the best value for money?
Mailchimp’s pricing plans
In early 2023, Mailchimp increased its prices including those for existing users.
So, we can’t really say this tool provides the best value for money,
Mailchimp comes with 5 different pricing tiers:
Following its price increase, Mailchimp hurdled unsubscribed contacts and active contacts into the same basket.
In short, if you have an email list of 1,000 subscribers and 500 previously unsubscribed, Mailchimp will bill you as having 1,500 people in your email list — fair pricing?
Not really.
The platform also offers a free plan, BUT if you outgrow its limit you have to switch to the paid options.
So, Mailchimp’s Free plan isn’t really free.
With that said, let’s see how Klaviyo stacks up against Omnisend.
Klaviyo is a marketing tool specifically designed with ecommerce in mind.
Although similar in nature, Omnisend and Klaviyo have stark differences when it comes to automation workflows — Klaviyo builds easy-to-use visual workflows, while Omnisend creates complex workflows.
The same applies to tracking cart abandonment.
Klaviyo, for instance, identifies users only at the checkout step while Omnisand applies a cookie-based tracking feature to identify users when they add products to their shopping carts.
With Klaviyo’s feature-set, you can:
In terms of pricing, both Omnisend and Klaviyo have pricing models based solely on the number of subscribers you have.
Klaviyo pricing options
Klaviyo comes with 3 pricing tiers, and they all vary depending on specific marketing channels such as email and SMS messages.
However, prices increase as you add more subscribers — meaning, Klaviyo’s pricing model gets much more expensive when you add SMS messages in addition to your email subscribers.
Let's paint a clear picture:
If you have 2,500 email contacts today, and you want to send a text to only 1,000 contacts every month, Klaviyo will soar its prices from $60 to $100.
Klaviyo offers a Free plan for SMS and emails that let you send 150 SMS messages and 500 emails.
However, you'll be prompted to upgrade once you exceed these set limits.
In short, Klaviyo’s Free plan isn’t really free.
As you’ve seen, every email marketing software has its unique differences.
So, making a choice comes down to which tool suits your needs the best.
Before you can decide whether Omnisend is the best email marketing platform for you, let's see how these platforms compare in this overview.
The question remains: Which tool should you choose for your business?
In comparison, systeme.io takes the cake, and for a good reason.
It helps you achieve multiple things, all in one organized place — launch your marketing campaigns as well as grow and scale your business.
The other 3 generic email marketing tools can’t top that.
Still curious about Omnisend?
Below you'll find answers to the most frequently asked questions on the Internet about the Omnisend platform.
Yes, it does!
Just head out to Shopify’s marketplace and add Omnisend.
Then register your Omnisend account from Shopify’s admin.
Alternatively, you can create an account on Omnisend’s platform and then connect it with Shopify from your online store.
It's not possible, unfortunately.
Omnisend took the initiative of adding extra web fonts to their custom template creator.
So, you won’t need to add your own fonts when using their platform.
Yes, you can.
Besides SMS messaging, Omnisend lets you also send MMS messages to customers.
But only across Canada and the United States.
Yes, it does.
You can link your Omnisend account with your Woocommerce store using the Omnisend for WooCommerce plugin.
This plugin simply lets you recover abandoned shopping carts, automate marketing, use customer data to segment your customers, etc.
In summary, Omnisend is good at what it does — that is, leveling up your email and SMS marketing campaigns with automation.
But is it the right fit for growing and scaling your online business?
Systeme.io is a far cry from Omnisend and an easier-to-use email marketing solution with infinitely better features.
As an all-in-one marketing powerhouse (with a ridiculously shallow learning curve), our platform provides more than just email marketing tools — we have all the right tools to build you an online empire.
Just sign up with systeme.io today, and stay in touch with your customers without breaking a sweat while growing your business.
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