Omnisend Review: Is this the Best Email Marketing Platform for Your Business?

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Omnisend is an email and marketing automation platform that helps you make your marketing messages relevant — by sending personalized messages to your audience via email, SMS, or other marketing channels.


In this in-depth Omnisend review, we reveal what this email marketing automation tool can do for you and how much it costs.


We’ll also present to you some alternatives (or competitors) to help you decide whether Omnisend is the best ecommerce platform for you.


Let's get started.


Shall we?

What is Omnisend?

Omnisend logo

Omnisend logo

Omnisend originally started as Soundest in 2014 and was founded by Justas Kriukas and Rytis Lauris (Omnisend’s CEO).


Three years later, the number of customers grew and so did business.


Soundest soon expanded from a traditional email service provider to Omnisend — an omnichannel marketing automation platform.


With a goal to make marketing relevant, Omnisend has since helped ecommerce marketers build lasting relationships with their customers by sending timely messages to the right people, using the right channels.


You might be asking: Can Omnisend’s features transform my business?


With Omnisend’s feature-set, you can:

  • Create professional emails without any coding
  • Drive sales by automating cart recovery, welcome emails, etc
  • Personalize your email messages using contacts data
  • Capture your visitors’ contact details and convert new subscribers
  • Track your email campaigns to learn what's working best

If you're looking for a tool to grow your sales using ecommerce-related email and SMS marketing, Omnisend might be a good fit for you.


Although the Omnisend platform automates the process of engaging, converting, and reactivating your ecommerce customers, it, however, has its fair share of drawbacks.


But do they outweigh Omnisend’s benefits?


Read on to find out.

Omnisend’s pros and cons

Let's take a deeper look at the upsides and downsides of Omnisend, based on real customer reviews.

Pros

  • Affordable pricing plans
  • Has easy-to-use email marketing automation features, and metrics are thorough
  • Integrates with Shopify and only charges you for active users that subscribed to your mailing list
  • It gives you access to automation workflows that combine multiple channels such as web push notifications, email, and SMS
  • Has great tools for abandoned cart recovery and cross-sells

Cons

  • Bombards you with lots of messages from customer service
  • Can take up time to set up contact lists for specific email campaigns
  • Lacks more customization options in sign-up forms
  • It's difficult to do mobile vs. desktop versions of the platform as things don't lock-in, and require refreshing and redoing
  • Has limited template options

Still hesitant about switching to Omnisend?


If so, then let’s delve deeper into Omnisend’s key features to help inform your buying decision.

Omnisend’s features

To help you see what the Omnisend platform can do for you or how it can benefit your online business, we’ve compiled (in great detail) a comprehensive list of key features.

Email marketing

Creating powerful and stunning emails increases conversions by up to 40%, which ultimately, boosts sales and grows your online business.


What this means is that the way your emails look on-screen determines whether they’ll convert your visitors into potential buyers or not.


Omnisend took that into account when creating its email marketing tool.


The platform lets you send personalized email campaigns using its multiple email marketing features, including the following:

  • Email templates

Omnisend’s library of email templates lets you create emails fast.


The platform also allows you to customize each template to fit your brand and marketing campaigns.

Omnisend’s email templates

Omnisend’s email templates

  • Drag-and-drop email content editor

When running an ecommerce business, you need more than generic email newsletters. You need to build shoppable emails, fast.

Omnisend’s drag-and-drop content editor

Omnisend’s drag-and-drop content editor

Omnisend’s content editor makes it easier to create marketing campaigns (with content blocks featuring a product picker, unique discount codes, scratch cards, etc ) tailored specifically for ecommerce.

  • Campaign optimization tool

You don’t need to shout “Sale” every time you want to increase email open rates and sales. This Omnisend feature can help with that.

Omnisend’s email campaign optimization tool

Omnisend’s email campaign optimization tool

  • Email campaign reports

To better understand how your audience is engaging with your emails or how many sales your email campaigns are bringing in, you need to track your campaigns’ performance. Omnisend delivers in this area as well.

Omnisend’s campaign reports tool

Omnisend’s campaign reports tool

With the campaign reports tool, Omnisend keeps tabs on your email campaigns’ performance while tracking sales.


To put it another way, it spots your best-performing emails (using campaign click maps, campaign reports, etc).


In addition to its email marketing features, specifically designed to send easy-on-the-eye personalized messages, the Omnisend platform also comes with marketing automation capabilities.

Marketing automation

Want to drive your sales on autopilot across multiple messaging channels?


Then you need an ecommerce-focused automation platform.


Omnisend’s email marketing automation tool is designed to achieve this goal through its robust automation feature-set.


With this feature, you can create multiple channels (or omnichannel workflows) and combine them to reach customers on their preferred channels — think web push notifications, SMS, or email.

Extrafeatures

Omnisend’s SMS marketing automation functionality

This feature helps provide customers with a more personalized experience.


The best part is that Omnisend comes with multiple pre-built workflows to help you save time when creating different email messages:

  • Welcome email series
  • Product abandonment
  • Shopping cart abandonment
  • Order confirmation
  • Cross-sell

Like other ecommerce automation platforms, Omnisend lets you optimize and boost your bottom line, using varying optimization features:

  • Automation splits — Omnisend lets you tailor your special offers for your many personalized messaging paths within a single workflow
  • A/B split testing — The platform also lets you test to see which messaging channel or subject lines drive most conversions

When choosing an email marketing tool to improve your marketing efforts, it’s important to do your homework and really test everything, including its ability to build signup forms.

Popups and signup forms

Without great popups and signup forms, it's almost impossible to capture and convert your online store visitors into prospective buyers.


Omnisend boasts a variety of built-in signup forms to help you collect more subscribers and instantly start engaging them through automated email and SMS messages.

Omnisend’s curated signup forms

Omnisend’s curated signup forms

The Omnisend platform literally lets you choose your own way of growing your email list by providing a different range of pre-made forms:

As you seamlessly capture your visitors, others will abandon the journey along the way and fall through the cracks.


It happens.


But don’t worry.


To capture abandoning online visitors, Omnisend also lets you create exit-intent popups.


They’re specifically designed to decrease bounce rates and reduce checkout abandonment rates.

Omnisend’s exit-intent popups

Omnisend’s exit-intent popups

Popups and signup forms are great. But if you’re after creating a more consistent and personalized experience for your customers, you might want to integrate your SMS messages right next to your emails.

SMS marketing

SMS campaigns can generate a successful return-on-investment (ROI) of up to 50% — especially when combined with other popular messaging channels, such as social media and email.


The Omnisend team couldn’t imagine a world without SMS marketing, and for this reason, they integrated SMS into their platform.


As a fully integrated channel, you can now choose to seamlessly include SMS in your email marketing automation.


Alternatively, you can also use SMS for one-off campaigns:

  • Time-sensitive campaigns
  • Hot-selling items
  • Flash sales
Omnisend’s SMS for campaigns functionality

Omnisend’s SMS for campaigns functionality

Imagine how quickly you can reach your mobile audience with any of these messages delivered right into their pocket, at the right time!


Before you access this feature, it's worth noting that Omnisend charges for sending SMS messages depending on the plan you subscribe to:

  • Free and standard plan — You receive $1 credit for sending up to 66 text messages to US and Canada numbers
  • Pro plan — You receive free SMS credits equivalent to the price of your subscription. If you pay $59, you get $59 worth of SMS messages

Customers can subscribe to receive SMS credits on any of the above plans.

Can some bonus features sway you in one direction or another?

Extra features

Omnisend has extra email marketing features for those businesses with different marketing needs.


Here’s a table with Omnisend’s bonus features that might help you decide whether the platform is a better fit for you

Extra features

These Omnisend extra features won’t appeal to your needs, especially if they don't align with your goals.


As such, set clearly defined and not overly complicated goals to help establish your marketing strategy.


Before you choose Omnisend for your marketing campaigns, you need to ask: How much will this email marketing tool cost?

Omnisend’s pricing

Omnisend’s pricing plans

Omnisend’s pricing plans

Omnisend’s pricing model varies depending on your number of contacts.


So, these plans might come in handy for newer and smaller businesses.


Notably, Omnisend comes with 3 pricing options:

  • Free plan — $0/month for sending 500 emails, 60 SMSes, and 500 web push notifications
  • Standard plan — $20/month for supporting up to 1,000 contacts and sending nearly 12,000 emails
  • Pro plan — $59/month for sending unlimited emails and up to 3,933 SMS, and supporting up to 1,000 contacts

Omnisend’s Free plan comes with no time restrictions, making it easier to use, and also includes some of the following features:

  • Email marketing templates
  • Pre-built workflows and automations
  • Discount coupon codes
  • Google ads customer match and Facebook custom audiences
  • Gamification features (scratch cards, Wheel of Fortune, etc)
  • Dedicated account manager

If you want to test-drive Omnisend’s emailing features, the platform’s free plan comes with 500 emails and unlimited contacts.


But once you exceed this limit, you’ll need to upgrade to a paid plan.


Overall, Omnisend’s free plan isn’t entirely free and, ultimately, not ideal for those wanting to start a business online.


Now let’s look at some of the notable email marketing tools giving the Omnisend platform a run for its money.

Omnisend alternatives

Omnisend promises to help grow your business without compromise, using its ecommerce marketing automation platform.


However, it’s not the end-all, be-all of email marketing tools.


There are other more affordable email marketing platforms out there with the same automation workflow functionality, which can help greatly improve your marketing strategy.


One of the best Omnisend alternatives is systeme.io.


Here’s why:

  • Delivers great marketing automation features
  • Generous free plan that makes all its tools accessible to everyone
  • Affordable and easy for everyone to use

There are other Omnisend alternatives, such as Mailchimp and Klaviyo (more of this in a short while).


But first, let's see what tips the scales in systeme.io’s favor.

Systeme.io — The best all-in-one marketing platform

As mentioned, there are plenty of other email marketing platforms out there, but the cream rises to the top.

systeme.io logo

systeme.io logo

Systeme.io can jumpstart your marketing with fast and easy emailing features and integrate your email list with your websites and funnels.


But it does more than that.


The real kicker is that when it comes to email marketing features, our all-in-one platform delivers in spades.


Here’s how:

  • Makes sending unlimited emails to all of your contacts a breeze
  • Lets you create automated email sequences within minutes
  • Keeps track of all your emails with detailed statistics and reports
  • Categorizes your customers with advanced segmentation features and tailored emails to your specific target groups

Systeme.io is easily one of the simplest and most affordable platforms to use for your marketing.


It even offers features that are often overlooked by some of its highly-priced competitors such as deadline funnels.


But don’t take our word for it.


You can see for yourself why people prefer systeme.io.

Systeme.io — The best all-in-one marketing platform

If your goal is to start growing your email list and set up email campaigns without breaking a sweat, systeme.io is definitely for you.


As a landmark tool that’s incredibly user-friendly, you'd expect to pay more than what Omnisend charges its users to launch marketing campaigns — not with systeme.io!


So, how much does our marketing platform cost?

systeme.io’s pricing model

systeme.io’s pricing model

Before we crunch the numbers, it’s worth noting that all our plans (including our Forever-Free plan) come with the following features:

  • Unlimited emailing, file storage, and unlimited space for students
  • No extra cost or transaction fees
  • Set up, manage, and integrate affiliate programs
  • Customer-friendly online support team

If this doesn’t tickle your fancy, we don’t know what will.


Back to the pricing plans.


Systeme.io comes with 4 scalable monthly pricing options:

  • Free plan — $0/month for 2,000 contacts and 1 email campaign
  • Startup plan — $27/month for 10 automation rules and 5 workflows
  • Webinar plan — $47/month for 100 email campaigns and space for up to 10,000 contacts
  • Unlimited plan — $97/month you get unlimited access to all our features including free migration and 1-on-1 coaching session

No need to pay expensive fees for an ordinary email service provider with clunky integrations — you can start using systeme.io completely free of charge (we won’t even ask for your credit card details).


When you’re ready to start an ecommerce business, choose systeme.io.


Can Mailchimp also outshine Omnisend? Let’s find out.

Mailchimp

Mailchimp logo

Mailchimp logo

Mailchimp is an email marketing platform designed specifically for content creators and ecommerce businesses.


This platform does most of the things you’d expect it to do (create landing pages, social posts, send emails, etc) but it’s limited on tools that help users solve more specific needs.


Also, Mailchimp might not scale your business growth the way you need it to because it largely targets small businesses.


That’s obviously a deal-breaker for any online business owners looking to grow and scale their business in the (not so distant) future.


However, with the Mailchimp feature-set, you can:

  • Get your business online — By creating websites, online stores, appointment scheduling, and claiming your own custom domain
  • Market your business online — Using emails, landing pages, digital ads, social media, and printed postcards

If you’re looking to build your brand, connect with customers, and grow your small business, Mailchimp might be the right fit for you.


Does Mailchimp provide the best value for money?

Mailchimp’s pricing plans

Mailchimp’s pricing plans

In early 2023, Mailchimp increased its prices including those for existing users.


So, we can’t really say this tool provides the best value for money,

Mailchimp comes with 5 different pricing tiers:

  • Free plan — $0/month for sending 10,000 monthly emails and space for up to 2,000 contacts
  • Essentials plan — $11/month for sending 5,000 monthly emails. 3 users, and space for up to 500 contacts
  • Standard plan — $17/month for sending 6,000 monthly emails, 5 users and space for up to 500 contacts
  • Premium plan — $299/month for sending 150,000 monthly emails,, unlimited users, and space for up to 10,000 contacts

Following its price increase, Mailchimp hurdled unsubscribed contacts and active contacts into the same basket.


In short, if you have an email list of 1,000 subscribers and 500 previously unsubscribed, Mailchimp will bill you as having 1,500 people in your email list — fair pricing?


Not really.


The platform also offers a free plan, BUT if you outgrow its limit you have to switch to the paid options.


So, Mailchimp’s Free plan isn’t really free.


With that said, let’s see how Klaviyo stacks up against Omnisend.

Klaviyo

Klaviyo

Klaviyo is a marketing tool specifically designed with ecommerce in mind.


Although similar in nature, Omnisend and Klaviyo have stark differences when it comes to automation workflows — Klaviyo builds easy-to-use visual workflows, while Omnisend creates complex workflows.


The same applies to tracking cart abandonment.


Klaviyo, for instance, identifies users only at the checkout step while Omnisand applies a cookie-based tracking feature to identify users when they add products to their shopping carts.


With Klaviyo’s feature-set, you can:

  • Send personalized emails and texts depending on how your customers interact with your brand
  • Combine your SMS and email marketing to boost sales and increase customer engagement
  • Boost revenue with email marketing based on customer behavior
  • Integrate with popular ecommerce platforms

In terms of pricing, both Omnisend and Klaviyo have pricing models based solely on the number of subscribers you have.

Klaviyo pricing options

Klaviyo pricing options

Klaviyo comes with 3 pricing tiers, and they all vary depending on specific marketing channels such as email and SMS messages.


However, prices increase as you add more subscribers — meaning, Klaviyo’s pricing model gets much more expensive when you add SMS messages in addition to your email subscribers.


Let's paint a clear picture:


If you have 2,500 email contacts today, and you want to send a text to only 1,000 contacts every month, Klaviyo will soar its prices from $60 to $100.


Klaviyo offers a Free plan for SMS and emails that let you send 150 SMS messages and 500 emails.


However, you'll be prompted to upgrade once you exceed these set limits.


In short, Klaviyo’s Free plan isn’t really free.

Final verdict — Is Omnisend the best email marketing platform for you?

As you’ve seen, every email marketing software has its unique differences.


So, making a choice comes down to which tool suits your needs the best.


Before you can decide whether Omnisend is the best email marketing platform for you, let's see how these platforms compare in this overview.

Final verdict — Is Omnisend the best email marketing platform for you?

The question remains: Which tool should you choose for your business?


In comparison, systeme.io takes the cake, and for a good reason.


It helps you achieve multiple things, all in one organized place — launch your marketing campaigns as well as grow and scale your business.


The other 3 generic email marketing tools can’t top that.

FAQs about Omnisend

Still curious about Omnisend?


Below you'll find answers to the most frequently asked questions on the Internet about the Omnisend platform.

Does Omnisend integrate with Shopify?

Yes, it does!


Just head out to Shopify’s marketplace and add Omnisend.


Then register your Omnisend account from Shopify’s admin.


Alternatively, you can create an account on Omnisend’s platform and then connect it with Shopify from your online store.

Is it possible to add custom fonts to Omnisend?

It's not possible, unfortunately.


Omnisend took the initiative of adding extra web fonts to their custom template creator.


So, you won’t need to add your own fonts when using their platform.

Can you send MMS messages using Omnisend?

Yes, you can.


Besides SMS messaging, Omnisend lets you also send MMS messages to customers.


But only across Canada and the United States.

Does Omnisend integrate with WooCommerce?

Yes, it does.


You can link your Omnisend account with your Woocommerce store using the Omnisend for WooCommerce plugin.


This plugin simply lets you recover abandoned shopping carts, automate marketing, use customer data to segment your customers, etc.

Conclusion

In summary, Omnisend is good at what it does — that is, leveling up your email and SMS marketing campaigns with automation.


But is it the right fit for growing and scaling your online business?


Systeme.io is a far cry from Omnisend and an easier-to-use email marketing solution with infinitely better features.


As an all-in-one marketing powerhouse (with a ridiculously shallow learning curve), our platform provides more than just email marketing tools — we have all the right tools to build you an online empire.


Just sign up with systeme.io today, and stay in touch with your customers without breaking a sweat while growing your business.

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