A Complete GetResponse Review: Is it Actually the Best?

GetResponse is a digital marketing platform that promises to empower its clients and make medium to large businesses grow.

They claim that their email marketing platform is the easiest to use and that this is where their expertise lies.

But what about GetResponse’s newer services?

And why have they completely forgotten to throw small business owners a bone?

Keep reading as we dig into some of GetResponses’s features and whether they could be useful for you.

In 2019, there were 3.9 billion email users worldwide — that’s over 1 billion more than Facebook, the leader in social media statistics.

Because of this, email marketing remains essential to any digital marketing strategy.

GetResponse offers an impressive selection of email-related tools to its customers.

The full email marketing suite includes:

As we mentioned before, automation is your best friend when it comes to digital marketing.

You get to set the automation rules, choose the tricks, and have your workflows do the work for you.

This saves you time and effort and can even help you increase your conversion rate.

GetResponse’s automation capabilities include:

Conversion funnels are more commonly known as sales or marketing funnels.

Funnels are visualizations of the sales journey(s) you present to people who interact with your content. It helps you detail the steps that convert viewers into leads, and leads into customers.

GetResponse’s conversion funnel software boasts the following funnel templates:

Another feature that targets small business owners is GetResponse’s site-building capabilities.

This website builder requires no coding knowledge and can be built using their impressive AI wizard — just answer a couple of questions and you’ll have a purpose-built website framework for you to populate as you please.

There are templates available as well, so you can make use of GetResponse’s drag and drop functionality here too — bearing in mind that this is a common area of complaint amongst users.

GetResponse also assists you in purchasing a domain or making use of one of the free ones available.

They don’t offer support to import your website, but according to their features page, this is being developed.

As the website builder is GetResponse’s newest feature, it's still in the teething phase and will hopefully be fully functioning soon.

Landing pages are necessary elements of any sales funnel.

They let online business owners:

GetResponse offers you push notifications to boost your conversions by bringing people back to your content.

These notifications are able to reach your audience with relevant messages that encourage them to subscribe, even after they have moved on from your site.

Remember, push notifications can irritate your prospects, and cause them to avoid your site as well, and these push notifications are only available on the two more expensive price plans.

The stand-out feature offered by GetResponse is the live-chat capabilities — this allows you to connect with and support your audience directly, in real-time.

This feature is freely available on all GetResponse plans as of writing this article, but that's likely to change when they realize how lucrative it can be.

Webinars are an excellent way for you to turn your expertise into a marketable product — you could even start your business this way!

GetResponse’s webinar creator has the following capabilities:

There’s no denying that we are obsessed with social media — 53.6% of the world’s population are regular users, spending an average of 145 minutes of their day on it.

GetResponse gives you access to these social media minutes through their built-in paid ad creator.

These targeted ad campaigns can:

Affiliate marketing is the easiest and fastest way to make money online — promoting the product often costs you nothing and you get paid for generating leads for another brand.

GetResponse has its own affiliate program that you can sign up for, and if you like their product, why not?

However, remember that affiliate programs create the biggest benefit for the business running them — it’s a cheap way to use other people’s mailing lists to their advantage.

So if you’re a savvy business owner, you’d want to run your own affiliate marketing program too, right?

There is no support for your own affiliate program on GetResponse.

In fact, many platforms (like Mailchimp) penalize you for running an affiliate program of your own — not fair at all.

To switch to a platform that’s not so petty, head over to systeme.io and we will happily support your affiliate program — and automate it.

Support offerings are usually a software company’s safety net — there to catch complaints and turn issues into upgrades to the platform.

GetResponse is a big dog in the digital marketing industry and as such should have a dedicated and responsive support system to match.

Here are some of the options available to GetResponse’s customers when they need help.

GetResponse offers a dedicated help center that catalogs tutorials, how-to guides, and other resources.

The layout of the help center is straightforward and includes guides for newbies, alphabetized links, and a search bar if you're looking for some really specific assistance.

However, according to users, the search bar will simply guide you to a general post about your query, rather than a dedicated response.

For more involved service, you’ll need to contact GetResponse’s support team directly via email.

Like most digital marketing platforms, GetResponse makes use of a blog to post insights, reviews, and guides on how to use the features available — they’re linked to their help center.

GetResponse also posts extensive case studies and videos detailing their success stories and inspiring you to join their pack.

Live-chat is an innovative way to keep in contact with your audience — GetResponse believes this because they offer it as part of their packages and make use of it themselves.

However, to engage in their live chat, you have to give them your name and contact details, so this isn’t a great option if you just wanted strings-free advice about the software.

The biggest pet peeve amongst users is the irregular response times and the harsh stance taken.

The 4% of users who don’t love their customer success team make up more than half of the reviews online.

Their gripes include slow response times, unfairly locked-down accounts, and suspended service.

If you're new to any software, you're bound to make mistakes.

You deserve a support team that understands, not one that immediately sends you to the doghouse — and charges you for it.

This may seem like a hot diggity deal, but beware — each plan’s price increases in proportion with your email list, and your account will automatically be debited.

They do offer the option of saving 15% if you pay for a year in advance or 30% if you pay for 2 years upfront.

Because of the costly plans available and the lack of a real free option, GetResponse appears to be targeting larger businesses and neglecting the start-up market.

For a true all-in-one solution that really cares about your business, big or small consider systeme.io.

Our digital marketing software can:

The best part? We’re the most affordable option out there, and our pricing is simple to understand — no sneaky hidden costs.

All of our plans also come standard with the following unlimited features:

While GetResponse has an established presence in email marketing that spans more than 20 years, that doesn’t mean that they are still the top dog.

Excellent user experience (UX), customer service, and intuitive features are what you deserve from your digital marketing platform.

Don’t let high prices get you down — choose the platform that will be your dogged companion at a fraction of the cost.

Choose systeme.io, the online businessman’s best friend.

If we can’t convince you, our glowing testimonials might.