ActiveCampaign vs. Mailchimp — Which One Should You Choose For Better Emails?

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ActiveCampaign and Mailchimp are 2 great tools that can satisfy your email marketing needs.


One is known for its effectiveness while the other is popular for its ease of use, so it’s not a surprise if you’re unsure which one to choose.


To help you decide which is the best email marketing tool for you, we made this ActiveCampaign vs. Mailchimp face-off post where we’ll compare their features and pricing.


Ready? Let’s get started!

1. What is ActiveCampaign?

ActiveCampaign logo

ActiveCampaign logo

ActiveCampaign is a great platform used to create and launch automated email marketing campaigns.


Founded in 2003 by Jason VandeBoom, ActiveCampaign started as a consulting firm dedicated to helping small businesses automate their marketing tasks and contact management.


In 2013, ActiveCampaign transitioned into the software that we know today.


It has become one of the most popular marketing solutions with plenty of tools for segmenting leads, automating campaigns, analyzing data, and creating marketing strategies.

2. What is Mailchimp?

Mailchimp logo

Mailchimp logo

Mailchimp is a popular email marketing service founded in 2001 by Ben Chestnut and Dan Kurzius as a side project to help their clients build an email list.


Over the past years, Mailchimp has focused on making its platform more accessible for its users, adding more features such as website building, customer segmentation and A/B testing.


Before we move on to compare the email marketing features of both tools, let’s discuss their pros and cons.

3. Which platform is better?

Both platforms have great services that will give you optimal marketing results in your campaigns.


Let's take a look at some pros and cons to help you make the right choice.

3.1. ActiveCampaign’s pros and cons

Pros

  • Has free migration
  • Great customer support
  • Great CRM capabilities
  • Has mobile-responsive email templates and a mobile app for iOS and Android
  • Has robust automation software
  • You get 125+ email templates on their cheapest plan
  • Offers 20% discounts to non-profit organizations
  • You only get charged for active contacts

Cons

  • Doesn’t have a Free plan
  • Their learning curve isn’t beginner-friendly
  • Pricing increases based on the plan and the number of contacts
  • Need to purchase the Plus plan to integrate with ecommerce platforms like WooCommerce or Shopify
  • Has a crowded interface
  • Doesn’t allow affiliate marketing

3.2. Mailchimp’s pros and cons

Pros

  • You can import your own email templates
  • Has a Free plan
  • They accept payments through all major credit cards, PayPal, and direct debit (in selected countries)
  • Has a two-factor authentication discount for 3 months
  • Nonprofits and charities get a 15% discount
  • Offers a credit system to buy emails as you send them, instead of a monthly fee
  • Has mobile-responsive emails and a mobile app for Android and iOS

Cons

  • Prohibits affiliate marketing
  • The price increases exponentially between the Standard and Premium plans
  • Mailchimp can shut down your account without any prior notice if they suspect you violated their Terms of Use
  • Has a confusing pricing structure
  • You need to be on a paid plan to get customer support
  • You can only do basic automation

Both ActiveCampaign and Mailchimp mention that affiliate marketing goes against their Terms of Use.


If you were looking for an email service provider for affiliate marketing, then skip to the end of this post to learn about — systeme.io.


This powerful free alternative lets you promote affiliate products to your email list without worrying about getting banned.

4. ActiveCampaign vs. Mailchimp — A feature comparison

To see if either ActiveCampaign or Mailchimp has what you’re looking for in an email marketing platform, we’ll compare the following features:

  • Email marketing features
  • Automation features
  • Analytics and CRM (customer relationship management)
  • Integrations

Keep reading to learn more about them in detail.

4.1. Email marketing tools

Creating and customizing emails based on your marketing needs are some of the most essential features you’ll need to run successful marketing campaigns.


Both platforms have great email marketing features, but you’ll see below that there are big differences between them.

4.1.1. ActiveCampaign’s email marketing tools

ActiveCampaign’s email marketing page

ActiveCampaign’s email marketing page

With ActiveCampaign’s drag-and-drop editor, you can painlessly design and customize your emails, landing pages, and opt-in forms.


You can make beautiful emails by simply customizing one of the 100+ email templates at your disposal.


If you make a mistake while editing, you can use the option to “Revert back” to previous versions.


ActiveCampaign offers a spam check service (using SpamAssassin), so you can make sure that your emails will reach your contacts before you send them.


You can also do design tests to guarantee that your emails will look good in your recipient's inbox and device, but it costs $1/test.


One of ActiveCampaign’s main advantages over Mailchimp is its contact list management feature, because it lets you:

  • Send the same email campaign to contacts on separate lists
  • Segment contacts via tags and custom fields
  • Add or remove tags and custom fields via automation

ActiveCampaign makes managing your contacts and creating emails for your email marketing campaigns an easy task.


Now, let’s take a look at Mailchimp’s email marketing features to see if they can match ActiveCampaign's.

4.1.2. Mailchimp’s email marketing tools

Mailchimp’s email marketing tools

Mailchimp’s email marketing tools

Mailchimp became one of the most popular email marketing platforms thanks to the simplicity of its interface and email marketing features.


With Mailchimp, you’ll also get similar features as with ActiveCampaign, like the drag-and-drop editor, +100 email templates, and landing page builder, but that’s where the similarities end.


Unlike ActiveCampaign:

  • Mailchimp templates stick to a more minimalistic style
  • Mailchimp doesn’t have a “Revert back” option to correct mistakes
  • You can’t perform spam testing, but you can run design tests for free on all platforms
  • You may have some issues with Mailchimp’s contact list management feature because your contacts are exclusive to each list

Placing the same contact on different lists will count as 2 contacts, which can be a problem because Mailchimp charges per subscriber, so the more contacts you have, the more you’ll pay each month.


If you’re a marketer that manages the contact lists of many different companies and you want to keep them separated, then you won’t have a problem with Mailchimp, but it can quickly become expensive if you’re a business owner.


Winner: ActiveCampaign — for offering more tools to improve email design and deliverability with its “Revert back” option and spam checker.

4.2. Marketing automation

If you want to be able to scale, you’ll need to pick the best email marketing software with advanced automation capabilities.


This feature will reduce your workload and optimize your sales process by setting up automation workflows that will manage your contacts and campaigns without your intervention.


Both ActiveCampaign and Mailchimp have great marketing automation features, but the latter is more limited.


Keep reading to find out why.

4.2.1. ActiveCampaign’s marketing automation

ActiveCampaign’s marketing automation page

ActiveCampaign’s marketing automation page

ActiveCampaign's automation capabilities will help you build smooth automated workflows.


For example, you can:

  • Combine any number of triggers — Set up specific conditions to launch automated campaigns to your contacts
  • Do split testing — Test your automation paths to see which performs better
  • Segment contacts — Divide your email list based on their actions

ActiveCampaign’s advantage over Mailchimp is that you can combine as many automated triggers as you want, see exactly how they work and then select the one with better results.


Lastly, ActiveCampaign’s automation tool has more room to scale and it lets you set up automated SMS marketing campaigns on top of email marketing campaigns.


Now, let's see what Mailchimp can do for you.

4.2.2. Mailchimp’s marketing automation

Mailchimp’s automation workflow map

Mailchimp’s automation workflow map

With Mailchimp’s automation tool, you’ll get automated triggers, split testing, and segmentation, but with slight differences.


For example:

  • You can’t combine as many triggers as with ActiveCampaign
  • The workflows you set up are more linear, so you can’t divide them into different paths
  • You can only make individual customer journeys (only available on their paid plans)

Also, you won’t get automated SMS marketing tools from Mailchimp, so you can’t scale in that area.


Winner: ActiveCampaign easily wins by offering better marketing automation features compared to Mailchimp.

4.3. Analytics and CRM

Both tools offer excellent analytics and comparative reporting for you to improve your email marketing campaigns.


With either platform, you’ll be able to track data about:

  • Email performance:
  • Opens
  • Clicks
  • Bounces
  • Unsubscribes
  • Links clicked
  • Geolocation
  • Social performance
  • Automation reports
  • Ecommerce reports

The only distinction is that, with Mailchimp, you’ll get data more focused on ecommerce, while ActiveCampaign gives you report deals and funnels overview.


It’s in their CRMs where you’ll see some important differences.

4.3.1. ActiveCampaign’s CRM

ActiveCampaign’s CRM page

ActiveCampaign’s CRM page

ActiveCampaign offers a full-scale CRM system that has many advanced features you would expect from more sophisticated tools:

  • Sales automation — Automate sales processes
  • Customer tracking — Track leads at every stage of the sales funnel
  • Lead scoring — Prioritize your leads based on their actions and engagement

And because ActiveCampaign’s CRM software can integrate with its automation tools, you’ll be able to automate your sales process and notify your sales team of customers’ behavior.


This way you can study your target audience and prepare strategies to improve your future campaigns.

4.3.2. Mailchimp’s CRM

Mailchimp’s CRM dashboard

Mailchimp’s CRM dashboard

With Mailchimp, you’ll also receive a CRM tool, but you won’t get features like lead scoring, customer tracking, or sales automation.


Instead, you’ll get:

  • Comprehensive data — Learn basic information about your audience such as name, age and gender
  • Revenue reports — Get a detailed report about your monthly earnings
  • Ecommerce integration analysis — Analyze the data from your integrated ecommerce plugins
  • Comparative reporting — See how your peers are doing and compare results
  • Behavioral targeting — Decide what content to promote based on the customers’ behavior

This feature is available on Mailchimp’s Free plan, but to get more advanced data you’ll have to upgrade to a paid plan.


Winner: ActiveCampaign beats Mailchimp once again by offering advanced features that allow for better data analysis of customer behavior.

4.4. Integrations

ActiveCampaign and Mailchimp are very popular tools that have many integration possibilities you can take advantage of, so if you feel that there is something missing, you can always combine it with other platforms.


We recommend doing some research before integrating any plugins or you’ll risk getting some technical headaches if they don’t work as you expected them to.

4.4.1. ActiveCampaign’s integrations

ActiveCampaign’s integrations page

ActiveCampaign’s integrations page

ActiveCampaign offers native integration with over 870 plugins that you can combine to improve your marketing strategies.


In their plugin gallery, you can find multiple apps for:

  • Accounting — Zoho Books/Invoices
  • Analytics — Baremetrics
  • Ecommerce — ClickFunnels
  • Payment processing — Braintree
  • Lead generation — Google Ads

And more!

4.4.2. Mailchimp’s integrations

Mailchimp’s integrations page

Mailchimp’s integrations page

Mailchimp offers integration with many of the biggest CRMs, ecommerce platforms, web builders, and social networks.


You can even integrate design tools, like:

  • Canva
  • Adobe Photoshop
  • Chamaileon
  • Issue

With all the available integrations you can optimize certain features, like your form builder, landing page builder, automation, and many others.


Winner: It’s a tie! Both email marketing software have numerous integration options to complement and improve all their features.

5. What users say about their customer support

If you’re new to these platforms or to email marketing in general, then you’ll probably want some help setting everything up.


Both ActiveCampaign and Mailchimp offer customer support, but users have some strong opinions about their support team.


With ActiveCampaign, you’ll get:

  • Free support
  • Online training
  • Tutorials
  • One-on-one training

These guides will teach everything you need to know about the platform, email marketing, automation, and more.

 ActiveCampaign’s customer support page

ActiveCampaign’s customer support page

Customers repeatedly say how much they like the support team, so you can expect to receive help from qualified experts that will make sure you get the assistance you need.


Mailchimp users, on the other hand, seem to have mixed opinions about their customer support.

 Mailchimp’s customer support page

Mailchimp’s customer support page

For starters, you get access to:

  • Webinars
  • Help pages
  • Tutorials
  • Expert’s directory (here you can contact and work together with certified experts to optimize your business)

These resources will guide you through the essentials and teach you how to get started, but if you want to contact the support team you’ll need to be on a paid plan.


The Essentials plan will get you to email support and the Premium plan offers phone support.


Users also mentioned having long waiting hours to get a response and when answered, you’ll probably just be redirected to Mailchimp’s help pages.


Winner: For getting help from the support team without having to pay extra for an expected service, ActiveCampaign is the best option.

6. Pricing

Now that we’ve covered the features you’ll get with these platforms, it’s time to take a look at their pricing plans to see which one is lighter on your budget.


Keep in mind that ActiveCampaign and Mailchimp both charge you based on the features and number of contacts you have.

6.1. ActiveCampaign’s pricing

With ActiveCampaign, you get to choose 4 pricing plans:

ActiveCampaign’s pricing plans

ActiveCampaign’s pricing plans

For 500 contacts, each plan costs:

1. Lite — $15/month

2. Plus — $70/month

3. Professional — $187/month

4. Enterprise — Personalized pricing

For the Enterprise plan you’ll have to contact their sales team to determine a cost that’s best for you according to your needs.


Each plan will give you different features based on your business type, which could be:

  • B2C
  • B2B
  • Ecommerce

For example, the B2C business type gives you a Marketing Suite with the following benefits:

ActiveCampaign’s B2C marketing suite features

ActiveCampaign’s B2C marketing suite features

With ActiveCampaign, you’ll also get some free benefits in all plans:

  • Online training
  • Support for every customer
  • Web migration
  • 2-year price lock

Now, let’s see how much Mailchimp costs.

6.2. Mailchimp’s pricing

Mailchimp offers 4 pricing plans:

Mailchimp’s pricing plans

Mailchimp’s pricing plans

For 500 contacts, each plan costs:

1. Free — $0/month

2. Essentials — $11/month

3. Standard — $17/month

4. Premium — $299/month

Every plan has a limit for the number of contacts you can have and if you pass it you’ll be billed for overages, but your campaigns won’t be stopped.

Mailchimp’s pricing plans benefits

Mailchimp’s pricing plans benefits

If you’re on the Premium plan and reach 200,000 contacts, you can get in touch with the sales team to create a custom plan for your business.


You also have the option to use the Pay As You Go plan.


This is a separate pricing plan where you pay for credits instead of a monthly fee and you spend a credit every time you send an email:

  • $150/month — 5,000 credits
  • $200/month — 10,000 credits
  • $1,000/month — 50,000 credits
  • $1,500/month — 75,000 credits

If you aren’t going to send emails on a regular basis, this is an option worth considering.


Winner: ActiveCampaign wins again. Not only are they cheaper, but they also offer unlimited email sends compared to Mailchimp.


If ActiveCampaign and Mailchimp don’t have the features you need or the price exceeds your budget, we offer a powerful free alternative to easily set up and launch your automated email marketing campaigns.

7. Systeme.io — The ultimate all-in-one alternative

systeme.io logo

systeme.io logo

Systeme.io is a free all-in-one platform that offers you everything you’ll need to launch, manage, and grow a complete online business in one place and at a single price.


If you’re looking for a powerful alternative that will satisfy your digital marketing needs and won’t charge you based on the number of contacts — then systeme.io is the perfect solution.


Interested? Keep reading to learn more about our features!

7.1. Systeme.io’s features

systeme.io’s features

systeme.io’s features

When we say that we are an all-in-one platform, we mean it, and our features are aimed at businesses of all sizes.


For example, with us you can do:

  • Email marketing — Launch email marketing campaigns to all your contacts, even if they are on different lists
  • Affiliate marketing — Create affiliate programs that will motivate your contacts to promote your products and services
  • Online courses — Create digital content and sell it to your students
  • Webinars — Go live and engage directly with your audience
  • Memberships — Build pricing plans and grow an online community

Our email marketing tools, will give you:

  • A drag-and-drop editor — Easily create landing pages, websites, contact forms, sales funnels, emails, and more
  • Advanced automation — Set up simple and complex automated workflows that run your marketing campaigns for you
  • Segmentation — Divide your email lists based on actions and interests
  • Personalization — Only send content that your leads are interested and guaranteed to consume
  • Tracking — See, with real-time data, the progress of your email marketing campaigns

You can get all this and more for just a fraction of Mailchimp’s and ActiveCampaign’s price.


Speaking of price, let’s take a look at our pricing plans.

7.2. Pricing

Each of our 4 pricing plans come with unlimited email sends:

systeme.io’s pricing plans

systeme.io’s pricing plans

1. Free — $0/month for up to 2,000 contacts

2. Startup — $27/month for up to 5,000 contacts

3. Webinar — $47/month for up to 10,000 contacts

4. Unlimited — $97/month for unlimited contacts

All plans offer 24/7 email support, so feel free to contact us and we’ll answer your questions in under 2 hours.


Sign up for our Free plan, test our tools and upgrade to a paid plan once you’re ready.


We’ll be waiting for you!

8. FAQs about ActiveCampaign and Mailchimp

Before we wrap this up, let's answer some frequently asked questions to clear some of the most common inquiries ActiveCampaign and Mailchimp users have.

1. Can I use ActiveCampaign for free?

ActiveCampaign doesn’t have a Free plan, but it has a 14-day free trial for you to test the platform.


You’ll be able to send up to 100 emails to up to 100 contacts.

2. Does Mailchimp delete duplicate contacts?

Yes. Mailchimp automatically scans for duplicates when you add or import contacts and eliminates them if it finds them.

3. Does ActiveCampaign have a ChatBot integration?

Yes. You can integrate ChatBot through ActiveCampaign’s app gallery.

4. Does Mailchimp charge for unsubscribed contacts?

Yes. Only contacts that are archived, cleaned, or pending do not affect the price of your plan.

9. Conclusion

ActiveCampaign and Mailchimp are very popular email marketing software that a lot of people recommend.


ActiveCampaign is aimed at experienced marketers that want to optimize their strategies, whereas Mailchimp makes it easy to get started and has an easy-to-navigate interface.


Unfortunately, it lacks the flexibility you’ll need to scale, and it can easily become expensive if your audience is growing fast.


If you’re looking for a powerful ActiveCampaign and Mailchimp alternative that you can use for free to build your email marketing business — then systeme.io is the platform for you.


Our Free plan will give you access to all of our features (except webinars) and remember — it’s a Free plan and not a Free trial, so you can take your time testing our tools and migrate to us when you’re ready.


Sign up for free and skyrocket your business!

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